Governor Hochul Announces Department of Motor Vehicles Has Recovered $1.65 Million for Consumers from Auto Dealers and Repair Shops

Governor Kathy Hochul today announced that extra than $1.65 million in products and expert services have been recovered for New Yorkers who obtained defective or fraudulent assistance from automobile sellers and mend shops. The New York State Section of Motor Automobiles aided prospects recuperate titles when dealerships closed abruptly, assisted people to get repairs or refunds, and in some cases, dealerships acquired back motor vehicles to settle disputes.

“When negative actors try to just take gain of shoppers, New York will fight back again,” Governor Hochul explained. “My administration is dedicated to shielding individuals from fraud, doing work closely with motorists who file issues to make confident they get what they pay for. This dollars recouped by the DMV on behalf of individuals is a testament to our ongoing endeavours to make our state a superior, fairer position for all New Yorkers.” 

The Section of Motor Vehicles’ Place of work of Car or truck Safety investigates grievances from shoppers who believe that they ended up misled or wronged by a DMV-controlled enterprise. In 2021, the agency was in a position to recoup refunds for 540 buyers totaling more than $385,000. In other instances, DMV investigated issues about the high quality of the restore perform carried out on customer’s automobiles. DMV enabled these individuals to get a complete of $78,000 of added restore do the job done at no more cost to the customer.

In addition, some consumers were marketed cars and trucks by car sellers who went out of business enterprise before issuing the vehicle titles, indicating the shopper was still left with no evidence of ownership but in numerous instances continue to on the hook for the auto payments. DMV’s offices of Automobile Safety and Title Providers worked collectively to recover car titles really worth extra than $682,000 for those people buyers. 

Due to the fact 2017, when the DMV began to keep track of information on those people recoveries, the Office has helped 279 people acquire apparent title to their vehicles well worth extra than $4.5 million.

A certificate of title for a automobile is what establishes a man or woman or enterprise as the authorized owner. It incorporates essential details about the vehicle’s record and the vehicle alone, including year, make, and product. With no a title, a vehicle operator is unable to transfer possession, eliminate a lien, or offer proof of ownership essential to choose out a mortgage on the car or truck or file an insurance assert.

In some scenarios exactly where the shopper submitted a criticism about a auto obtain, sellers supplied to acquire the motor vehicle back throughout the class of the DMV investigation. The benefit of such repurchases in 2021 was far more than $503,000.

Department of Motor Cars Commissioner Mark J.F. Schroeder explained, “We at DMV are extremely proud of the operate our Vehicle Protection unit does on behalf of people. Any individual who believes they have been taken advantage of in the course of a product sales or mend knowledge should know they have an advocate to stand up for them to make confident they get what they spend for.”                                                                         

When consumers make a grievance, DMV first discusses it with the purchaser and the small business to try to solve it amicably. About 50 percent of all grievances are settled immediately. If the trouble is not fixed, a DMV inspector investigates the complaint. If it is located that a supplier or store violated rules and/or polices, DMV can impose fines and suspend or revoke enterprise registrations. 

To study far more about filing a complaint, see DMV’s Information to People. DMV also allows businesses and features facts on their legal rights if confronted with a criticism in our Information for Facilities

New Yorkers can find out about their legal rights when they provide their motor vehicles into a mend shop on DMV’s Know Your Rights in Automobile Repair service page
To be selected they are using a point out-licensed restore shop or supplier that performs repair service work, shoppers need to search for a inexperienced and white “Registered State of New York Motor Motor vehicle Repair Store” sign exterior the store and a legitimate New York Condition Office of Motor Motor vehicles registration certificate inside of. For a dealership, the signal will be crimson and white. 

Customers can also verify that a repair service store, vehicle vendor or motor auto inspection station is effectively registered on the Obtain a DMV-Regulated Enterprise web site. For buyers as they get ready to buy, trade or promote a auto, the DMV also features handy suggestions on its Permit the Consumer Be Conscious page.