DMV recovers $1.65M for consumers from auto dealers, repair shops

ALBANY, N.Y. (News10) — More than $1.65 million in items and solutions have been recovered by the DMV for New Yorkers who received defective or fraudulent company from car sellers and fix shops. The DMV served clients get better titles when dealerships abruptly shut, and in some instances, dealerships purchased back again automobiles to settle disputes.

The DMV’s Place of work of Car Protection investigates complaints from consumers who believe they ended up misled or wronged by DMV-controlled companies. In 2021, the agency recovered money for 540 consumers totaling about $385,000. In other instances, the DMV seemed into the quality of repairs done on people’s cars. DMV permitted these consumers to get $78,000 in further restore operate done at no extra value.

Some customers have been offered vehicles by automobile dealers who went out of organization prior to issuing titles, indicating the purchaser was left with no proof of possession. In quite a few instances, people individuals ended up still on the hook for car payments. In some scenarios where by the shopper filed a grievance about the car or truck invest in, dealers provided to invest in back again automobiles- the value of which achieved $503,000 in 2021.

When shoppers initial make a grievance, the DMV discusses it with both the consumer and the enterprise to try out and take care of the issue. About 50 percent of all grievances are settled specifically. A DMV investigator seems to be into the grievance if the problem is not solved. If the dealer or store in issue is located to have violated guidelines or rules, DMV can impose fines and suspend or revoke business registrations.

To be specific you are making use of a point out-certified fix store or seller that repairs cars, glimpse for a inexperienced and white “Registered State of New York Motor Car or truck Mend Shop” signal outside of the store and a DMV registration certification inside. For a dealership, the sign is pink and white alternatively.